Returns and Refunds Policy

Overview:
We want you to be completely satisfied with your purchase. If you're not happy, you can return items following our simple and transparent policy for a refund or exchange.

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Return Eligibility

• You may return most items within 30 calendar days from the delivery date.
• Returned items must be in like-new condition, unused, unworn, and in original packaging with tags intact.
• Items purchased on promotion or clearance may be subject to different return conditions; please check the product page for details.
• Final Sale and Personalized Products cannot be returned.

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How to Initiate a Return

1. Log into Your Account:
   Visit our website and log into your profile. Go to Order History.
2. Select Order and Item:
   Find the order containing the item you want to return. Click Return Item next to it.
3. Fill Out the Return Form:
   Specify the reason for the return (e.g., wrong size, defective, changed mind). This helps us improve quality and service.
4. Print Return Label:
   You will be provided a prepaid return shipping label. Print this out and attach it securely to your return package.
5. Pack the Item Securely:
   Use original packing where possible and include all accessories, manuals, and packing slips.
6. Ship the Package:
   Drop off your return package at the designated courier drop-off point indicated on the label.

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Refund Processing

• Once the return is received and inspected, we will process your refund within 7-10 business days.
• Refunds are credited back to the original payment method.
• You will receive an email confirmation once the refund is issued.
• Please note, shipping fees are typically non-refundable unless the return is due to our error.

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Exchanges

If you want to exchange an item for a different size or color, please return the original item for a refund and place a new order for the replacement. This helps ensure accurate inventory and timely processing.

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Frequently Asked Questions About Returns

• What if my item is damaged or defective?
  Contact support within 7 days of delivery with photos of the issue for expedited handling.
• Can I return gifts?
  Yes, if returned within the return window. Refunds will be issued to the original buyer.
• How do I track my return shipment?
  Use the tracking number provided with your return label.