How to Submit a Support Ticket in Zendesk

How to Submit a Support Ticket in Zendesk

Overview

Submitting a support ticket is the fastest way to get help from our support team. This article walks you through the step-by-step process of creating a ticket through our Zendesk system.

Steps to Submit a Ticket

1. Navigate to our Support Portal.
2. Click the Submit a Ticket button at the top right corner.
3. Complete the ticket form:
   • Provide your full name and email address.
   • Select the product or service related to your issue.
   • Describe the issue thoroughly in the description box.
   • Attach any relevant screenshots or documents.
4. Review your information and click Submit.
5. You will receive an automatic email confirmation containing your ticket ID and additional instructions.

Tips for a Quick Response

• Be as specific as possible about the problem — including what you expected vs. what happened.
• Attach screenshots or logs when applicable.
• Mention any steps you have already attempted to fix the issue.

What Happens Next

Once submitted, your ticket will be assigned to the appropriate support agent. You will be updated via email as the ticket progresses or if more information is needed.