Troubleshooting Common Issues

Overview:
Encountering issues is frustrating, but many common problems can be fixed quickly by following these troubleshooting tips. If you still need help, contact our support team who are always ready to assist.

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Issue 1: Unable to Log In

• Incorrect Credentials:
  Double-check your email and password for typos. Passwords are case-sensitive.
• Reset Password:
  Use the Forgot Password? link on the login page. Enter your email, and follow instructions sent to reset your password.
• Browser Issues:
  Clear your browser’s cache and cookies, or try logging in with a different browser or device.
• Account Locked:
  After multiple failed attempts, your account may lock temporarily. Wait 15 minutes and try again or contact support.

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Issue 2: Payment Declined

• Check Payment Details:
  Ensure the card number, expiration date, CVV, and billing address match your bank’s records.
• Bank Restrictions:
  Some banks block online or international transactions automatically. Contact your bank to authorize the payment.
• Try Alternative Payment Method:
  Use PayPal or another credit/debit card if available.

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Issue 3: Missing or Damaged Items

• Confirm all items in the box against your packing slip immediately upon receipt.
• File a claim with the carrier if items were damaged during shipment.
• Contact customer support within 7 days detailing missing/damaged items along with your order number for resolution.

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Issue 4: Website or Mobile App Problems

• Clear app cache or reinstall app if it crashes or freezes.
• Update your browser or app to the latest version.
• Disable any ad-blockers or browser extensions that might interfere with site functionality.

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Contact Customer Support

Still need help? Our friendly customer experience team is available:

• Email: [e-mail]
• Phone: [phone] (Mon-Fri, 8 AM - 8 PM EST)
• Live Chat: 24/7 via our website

Please have your order number and account details ready for faster assistance.