Using Zendesk Chat

For immediate assistance, you can use Zendesk Chat to connect with a live support agent.

Starting a Chat Session

Click the Chat icon usually located at the bottom-right corner of the support website to begin chatting.

Features of Zendesk Chat

• Chat Transcripts: After a chat ends, you can request a transcript via email.
• Shortcuts: Agents can use pre-defined answers to speed up responses.
• Offline Messages: If no agent is available, you can leave a message that turns into a support ticket.

When to Use Chat

Use chat for quick questions or minor issues that may not require a full ticket. For complex problems, submitting a ticket is recommended.